• What is the full name and address of the company? This will verify that the company is credible.

• Does the company carry insurance? Contractors should carry both comprehensive liability insurance and workers’ compensation to protect you as the homeowner in the event that an accident occurs.

• Is the company a licensed or credentialed contractor? Although not all states require licensing, it is a good indicator that the contractor is knowledgeable and dedicated.

• How long has the company been in business? The longer the company has been in business, the better; the lifespan for most small businesses is three years.

• Will the company provide referrals or references from previous jobs? Ask for a list of names and phone numbers of previous employers and try to get photos of the roofer’s completed work.

• What is the company’s workmanship warranty? Warranties that cover the installer’s work should typically cover a minimum of a one-year time span.

• What is the company’s track record for solving customer complaints? Request a referral from a job that involved a complaint. This will show the homeowner how the contractor handles problems when they do arise.

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